Contact
Reach a real
human.
Every line below routes to an on-call person, not a queue. Pick the line that matches what you need — we'll answer faster because you sent it to the right place.
Reach a real
Eight lines, one human at each
The right line gets the fastest answer.
Support — riders
support@l1fe.aiMedian first reply under 2 hours · 24/7
Merchants — onboarding + integration
merchants@l1fe.aiFirst reply within 4 business hours
Drivers
drivers@l1fe.aiReach a human dispatcher during your shift in under 10 minutes
Press
press@l1fe.aiSame-day if you're filing today
Partnerships
partnerships@l1fe.aiWe reply within 2 business days
Security
security@l1fe.aiPGP key on request · auto-ack within 1 hour
Privacy + deletion
privacy@l1fe.ai30-day SLA per GDPR / CCPA / CPRA / PIPL
Safety
safety@l1fe.aiTriaged within 30 min · SEV-0 escalates to ops in 5
Already on a job?
Open Concierge inside the app.
Concierge sees the live timeline of your delivery and can adjust in real time — change a drop-off, reschedule a window, ask where the driver is. It hands to a human ops agent the moment anything needs one. Help center →
Mailing address
L1fe AI · 113 W 4th St · Suite 200 · Austin, TX 78701