Help center
What's going on
with your delivery?
Tap a topic below to self-serve, or ask Concierge inside the rider app. Concierge stays inside the same scopes you'd give your best human ops contact.
What's going on
Ask Concierge
One sentence is plenty.
Concierge opens in the L1fe Link rider app. Don't have it? Install.
Self-serve topics
Six questions Concierge handles every minute.
Where is my driver?
Real-time tracking is on your delivery's track page. Open the link you got in your booking email or text — every page is live-updating.
Open Concierge →
I need to change my drop-off
Concierge can update the drop-off if the new address is in the same city as the original. Cross-city changes escalate to ops.
Open Concierge →
I need to reschedule
Within 6 hours of the original window: Concierge handles it directly. Beyond 6 hours: Concierge escalates to ops so the routing engine can plan ahead.
Open Concierge →
I want a refund
Concierge can refund up to $75 immediately. Above $75, an ops human reviews within 1 business day. We never refund delivered orders without proof of issue.
Open Concierge →
Tip my driver
Drivers see tips on delivery completion. You can tip in the app or via the receipt link you received.
Open Concierge →
Lost item
Concierge will contact the driver and the receiving party. Items left in the vehicle are typically returned within 24 hours.
Open Concierge →
Driver?
Voice Co-pilot, in the cab.
Driver-side support runs through the driver app's Co-pilot tab. Voice button, hands-free, always on. Driver help center →
Partners + tenants
Webhooks, SDKs, integration.
Integration questions, webhook signing issues, or SDK bugs: Developer docs and support@l1fe.ai.